FAQ

$850 資深正式認可師傅安裝 基本安裝費, 即全新單門, 木門 (非包鋼、波浪門、雕花門) $850 Installation by a certified experienced technician Basic installation fee, i.e. brand new single door, wooden door (not steel-clad, corrugated door, carved door)

偏遠地區交通費用 每次: 東涌/欣澳/柏麗灣/馬灣 – HK$200 長洲/愉景灣/坪洲/南丫島 /貝澳/竹篙灣/石鼓洲/喜靈洲/周公島/東龍洲/沙頭角入閘後 – HK$300 昂坪360/梅窩/大澳/澄碧邨 – HK$400 額外費用: 偏遠地區額外收費 $50-300 ((路程時間為師傅由鐵路站始起至閣下位置超過20分鐘)) Tung Chung / Sunny Bay / Park Island / Ma Wan – HK$200 Cheung Chau / Discovery Bay / Peng Chau / Lamma Island / Pui O / Chek Lap Kok / Shek Kwu Chau / Hei Ling Chau / Chau Kung Island / Tung Lung Chau / After entering the gate at Sha Tau Kok – HK$300 Ngong Ping 360 / Mui Wo / Tai O / Shing Pik Estate – HK$400 Additional Fees: Remote area surcharge of HK$50–300 (applicable if the travel time for the delivery personnel from the nearest railway station to your location exceeds 20 minutes).

*標準木門安裝 安裝配件 (已有鎖之大門必需使用): 鎖口片 加長片配件: +$200 子母門配件: +$300 門厚超過60mm 加長鎖芯配件: +$200 鎖中位置超過70mm之遮板: +$500 *冇電梯樓宇層樓收費，每層加收$50，首 三層豁免 *木門正面及背面如有金屬裝飾板面，加收$300起加工費用 *如需訂制配件及安裝鐵閘門，請聯絡我們報價 *如客人即日改期，需收取行政費用$200 *當日或加急服務：另加 $300 Standard Wooden Door Installation Installation Accessories (Required for Doors with Existing Locks): Lock Strike Plate Extension Accessory: +$200 Double Door Accessory: +$300 Extended Lock Cylinder Accessory for Door Thickness Exceeding 60mm: +$200 Cover Plate for Lock Center Position Exceeding 70mm: +$500 Charges for Buildings Without Elevators: Additional $50 per floor, with the first three floors exempted. Additional Charges for Wooden Doors with Metal Decorative Panels on Front and Back: Processing fee starting from $300. For Custom Accessories and Iron Gate Installation: Please contact us for a quotation. Same-Day Rescheduling by Customer: An administrative fee of $200 will be charged. Same-Day or Urgent Service: An additional $300 will be charged.

免費保養服務並不包括下列情況： 不保證APP功能，因為「App」問題屬於軟體問題。 更換門鎖任何外部配件，包括但不限於門鎖的外殼、按鍵和鍵盤；任何非門鎖內部零件及第三方軟件。 請勿使用劣質電池，如 GP（漏液）。 使用金霸王。 客人要求在新位置上重新安裝門鎖或鎖口片。 門鎖或其任何部件由第三方而非本公司認可的技術人員安裝或維修、使用不當、疏忽使用、未按照用戶手冊中的說明使用、濫用、改動、損壞、遭受不可抗力事件，包括但不限於事故、電池電解液洩漏、洪水、火災、自然災害或不可抗力事件，包括但不限於天災，或任何序列號被更改、污損或刪除。 產品於正常情況下正常運作，或門鎖的一般日常使用和操作，包括更換電池和用戶設置。 產品安裝在室外或半露天的地方。 保養期內的服務及零件必須由我本公司提供，而所有更換出的損毀零件均屬本 公司所有。 Wifi 藍牙 連線可能不可靠 所有已預約的服務，如果在沒有至少一 (2) 個工作日通知的情況下取消或重新安排保修服務的預訂，或預約時間內未能聯絡客人，該預約會被取消，客人需支付手續費才能重新預約。 我方責任事故賠償限額為購買單據上所列產品價值的50%。 緊急情況下，如客人未能提供機械鑰匙而技術人員只能以破壞方式解鎖時，將產生開鎖服務費。 必須使用同批次的鹼性電池，否則本保養將失效。對於因客戶未使用同一批次的鹼性電池導致而造成的任何損失、費用或損壞，本公司概不負責。 一般條款和條件如有更改，恕不另行通知。 本公司保留最終決定權。 中文譯本僅供參考，如與英文有歧異，概以英文本為準。 This Warranty DOES NOT cover: Replacement of any external parts of the Lock including but not limited to the outer case, keypad, and button of the Lock; any accessories and parts that are not included in the Lock’s body; and the mobile apps. Reinstallation of the Lock at a new location. Don't use low quality battery such as GP (leaking). Use duracell. The Lock, or any part thereof, which has been installed or repaired by third parties but not the Company’s approved technicians, improperly used, negligently used, used not in accordance with the instructions in the User Manual, abused, altered, damaged, subjected to force majeure events including but not limited to accident, electrolyte leakage from battery, flood, fire, outdoor, natural calamities or acts of Gods including but not limited to natural calamities, or on which any serial number has been altered, defaced or removed. Invalid request for warranty services, e.g., the Lock is functioning normally, or general daily use and operation of the Lock including change of batteries and user settings. The Lock which has been installed in an outdoor or semi-outdoor area. All warranty services within the warranty period shall be rendered by the Company’s approved technician(s) only. In case of product discontinuation or unavailability of component(s) during the warranty period, the Company will provide compatible component(s) for maintenance. If booking for warranty services is cancelled or re-scheduled without at least one (2) working day’s notice, or if our technician cannot contact the customer prior to the booking time, administration charge will be incurred. Notwithstanding any provision herein and to the extent permitted by law, the Company’s total liability to a customer arising out of, under or in connection with this Warranty shall not in any circumstance exceed a sum equal to 50% of the Lock’s actual selling price as shown in the purchase invoice. The Company shall not be liable to any customer by way of indemnity or by reason of any breach of this Warranty or of statutory duty of by reason of tort (including but not limited to negligence) or otherwise for: (i) any indirect or consequential damage; (ii) loss of profit; (iii) loss of use; (iv) loss of production; and (v) loss of contracts or any financial or economic loss. Whenever a mechanical key is not available from the customer, a service charge will be incurred for urgent lock breaking. Wifi or bluetooth connection can be unreliable. Alkaline batteries of the same batch must be used for the Lock, otherwise this Warranty will be voided. The Company bears no responsibility for any loss, cost or damage caused by the customer not using the same batch of alkaline batteries for the Lock. General Terms and Conditions are subject to change without notice. No warranty for software function as this is a software problem. The Company reserves all rights to make the final decision. The Chinese translation is for reference only. In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.

我們希望每一次購買都能讓您感到滿意，若您對產品不滿意，我們將盡力為您解決問題。對於退貨或換貨，我們接受全新、未使用、未經改動且未被客戶損壞的產品。所有退貨申請必須在收到產品後3天內提出。若退貨獲得批准，您的退款將扣除相當於購買價格10%的補貨費用。如需退貨，請與我們聯繫，我們將提供退貨流程及寄回地址的指引。退貨運費需由您自行承擔，您需負責所有與退貨相關的郵資及包裝費用。未經事先申請退貨而直接寄回的產品將不予受理。在採取進一步行動前，請先閱讀運輸政策。 交流 我們為有缺陷或損壞的產品提供重新發貨服務。如需更換相同產品，請與我們聯繫。 退款 我們會在收到並檢查您的退貨後通知您，並告知您退款是否獲得批准。若退款獲批，您將通過原付款方式自動收到退款。請注意，您的銀行或信用卡公司可能需要一些時間來處理並發放退款。 We want every purchase to be a positive experience and if you are not satisfied, we will do our best to make it right for you. For returns or exchanges, we will accept items that are in new condition, unused, unaltered, and undamaged by the customer. All return requests must be received within 3 days of receipt. If approved, your refund will be reduced by a restocking fee equal to 10% of the purchase price. To initiate a return, please call us and we will provide instructions on how and where to send your package. Return shipping is not free. You are responsible for all postage and packaging costs associated with returns. Items sent back to us without first requesting a return will not be accepted. Please read the shipping policy before taking any further action. Communication We offer reshipping service for defective or damaged items. If you need to exchange the same item, please contact us. Refunds We will notify you once your return has been received and inspected, and let you know if your refund has been approved. If approved, you will automatically receive a refund via your original payment method. Please note that it may take some time for your bank or credit card company to process and mail the refund.